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Contact Us

Phone: 808.441.4444
Fax: 808.523.3862
Email: support@blackbird.com
Snail Mail: 501 Sumner St. #3B1 Honolulu, HI 96817

Support

3 ways to access BlackBird's Support:

1. Phone: 441-4454

• For speaking directly with a BlackBird Network Specialist
• Preferable for critical situations.

2. Email: support@blackbirdnest.com

• Type NEW in subject line first

3. Web: http://support.blackbirdnest.com

• Click on Login
• If you don't have an account yet, select "No, I am a new SP user" and click SUBMIT
• Enter your email address and click SUBMIT (Note: If your email address is not unique, you will be asked to provide more information)

Priority Level Definitions

Emergency

• Work stoppage with no work around
• 15 minutes to 1 hour expected resolution time

Non-Emergency

• An alternative method or work around is available
• 15 minutes to 12 hours

Expectations

• 5 minute response time for any service call
• A call back from a BlackBird Network Specialist within 15 minutes of the original call

Your Feedback Is Welcome

If you have any questions, concerns, or suggestions about BlackBird's service, please send an email to the "BlackBird Feedback" email distribution list in Outlook.

You may also contact BlackBird directly by phone or email.