Network Services Management
Keeping Your Network Healthy
To keep your network healthy and running at optimal performance
without hiring additional full-time staff, our highly-trained
team of engineers will fix your network problems remotely,
before you ever see them.
You’ll continue to run your business without any
major computer glitches. We’ll help you focus on
your most crucial business activities instead of dealing
with computer difficulties.
How BlackBird Helps You Stay Focused
The BlackBird Network Operations Center (NOC) remotely
monitors, tests, and probes the performance of all your
network components while you concentrate on other important,
bottom-line, customer-focused aspects of your business.
To get this done, we use cutting-edge software to collect
logs of all events that occur on your network.
Then we’ll store these events and classify them based
upon a set of policies predetermined by your IT staff (if
you don’t have an IT staff, that’s fine – we
specialize in helping small and medium-sized businesses
set up an IT infrastructure and network from scratch.)
“Your network was repaired…before anything
ever happened”
If any potential area of concern should arise, our engineers
log into your network and fix it before it manifests itself
into something of major concern.
You’ll never know there was a potential problem
until we provide you with your itemized, detailed report
that clearly illustrates how our service has kept your
network up and running efficiently and effectively.
BlackBird engineers and technicians:
- Constantly look over your networks through the use
of our state-of-the-art consoles. We’ll look
for warnings, alerts and any indication of potential
concern.
- Review and act immediately on all your calls logged
in to the BlackBird system. Got a concern? Let
us know – we’ll
get back to you right away.
- Provide significant assessment and diagnostic information
so that repairs are expedited.
- Analyze incident logs for trends and commonality. All remediation,
procedures and fixes relate to an issue are kept in a database
for future reference and more efficient network management.
BlackBird engineers are able to fix and resolve up to 90% of issues that arise on a network remotely.
For the remaining 10%, a field engineer with expertise
in the technical area of the problem can be dispatched
to the site.
Furthermore, BlackBird provides significant assessment
and diagnostic information which speeds up the accurate
repair of problems.
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